What To Do If The Windows Store Won’t Open (2023)

The Windows Store, now known as the Microsoft Store, is the official digital storefront that’s included with Windows 10 by default. You can find apps, software, professional and personal devices, resources, and games to download and use on your Windows device.

To access the Microsoft Store, you can use the web version to browse through and find additional items that are exclusive to the web version. You can also browse and install some free apps from the Microsoft Store without signing into Windows 10 using your Microsoft Account. Another way is to use the Store webpage for Windows apps.

Table of Contents

    What To Do If The Windows Store Won’t Open (1)

    However, the challenge comes when you need some Windows apps, which are only exclusively available on the Microsoft Store, but the Windows Store won’t open. We’ve rounded up some helpful tips to show you what to do if the Windows Store won’t open.

    Note: The steps in this article apply to Windows 10.

    How To Fix When The Windows Store Won’t Open

    Before you get to the fixes for the Windows Store not working or not opening issue, here are a few things you can check for:

    What To Do If The Windows Store Won’t Open (2)
    • Is Windows up to date? You can check this by clicking Start > Settings > Update & Security > Windows Update > Check for Updates
    • Are you signed in with a Microsoft Account?
    • Are your GPU or video card drivers up to date?
    • Is User Account Control enabled?
    • Do you have any network connection problems?

    If you confirm that all these are in place, but the Windows Store still won’t open, try the following fixes.

    Check Your Computer’s Location, Date And Time Settings

    If your computer’s date and time are inaccurate, the Windows Store won’t open. This may sound odd but it affects how the Store works. When the Store boots up, it tracks time so it’s always checking to see if your computer’s time and the Store’s time are in sync.

    1. To check and adjust your date and time settings, click Start > Settings > Time & Language.
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    1. Click Date & Time to verify your computer’s date and time settings.
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    (Video) How to Fix Microsoft Store Not Working | Reinstall Microsoft Store
    1. Toggle the Set the time automatically slider to Off, wait for it to process your request, and then toggle it back to On. This will update your time to the most accurate setting.
    What To Do If The Windows Store Won’t Open (5)
    1. The location settings also need to be set to show your current location and time zone for the Windows Store to open and work as it should. Click Start > Settings > Time & Language.
    2. Click Region to check your location.
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    Once your location, date and time settings are accurate, try opening the Windows Store again and see if it works.

    Clear The Windows Store Cache

    Over time, the Windows Store cache may become corrupted. This may cause the Store not to open or work properly. Clearing the Store’s cache can help resolve any underlying issues or glitches.

    1. To clear the Store cache, right-click Start > Run and type wsreset.exe. Press Enter or click OK.
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    1. A blank Command Prompt window will appear and close after a few seconds. During this time, the cache will be reset, and once the window closes, you can try to open the Windows Store again.

    Update Windows and Windows Store

    Microsoft constantly provides updates and bug fixes for Windows users. As frequent as the Windows 10 updates may come, they just might be the fix you need to improve the Windows Store and get it working again.

    1. To update Windows and the Windows Store, click Start > Settings and select Update & Security.
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    1. Click Windows Update > Check for updates and allow Windows to check for and install any pending updates.
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    1. If you manage to update Windows, try and open the Windows Store to update it. If the Store opens, click the three dots at the top right side and select Downloads and Updates. Click Get updates to update the Store.
    What To Do If The Windows Store Won’t Open (10)

    Reset Windows Store

    If the Windows Store still won’t open, you can reset it back to default settings.

    Note: Resetting the Windows Store will clear your settings, preferences, and login details among other things, but it doesn’t delete your purchases or installed apps.

    1. Click Start > Settings and select Apps.
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    1. Click Microsoft Store.
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    (Video) Windows 10 Store Not Working / Won't Open (Solved)
    1. Next, click Advanced options.
    What To Do If The Windows Store Won’t Open (13)
    1. Click Reset. A warning will appear saying that the app’s data will be deleted.
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    1. Click Reset again.
    What To Do If The Windows Store Won’t Open (15)

    Take Ownership Of The WindowsApp Folder

    The WindowsApp folder contains all the apps automatically installed on your hard drive, but it’s not easily accessible. If you’re not the owner of the WindowsApp folder on your computer, the Windows Store may not work properly.

    You need to set yourself as the owner of the folder and have full control over it to allow the Store to open and work well.

    1. To take ownership of the WindowsApp folder, open File Explorer and go to Local Disk (C): > Program Files folder.
    1. Click on the View tab and select Hidden Items to see the WindowsApps folder.
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    1. To open the folder, right-click on it and select Properties from the context menu.
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    3. Click the Security tab in the Properties window and then click Advanced.

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    1. Click the Change link in the Advanced Security Settings.
    What To Do If The Windows Store Won’t Open (20)
    1. Enter your administrator username in the Select User or Group window. Click on the CheckNames button, and then click OK.
    What To Do If The Windows Store Won’t Open (21)
    1. Before applying the change, select the Replace owner on sub containers and objects checkbox. This way, you’ll be able to interact with other files and folders within the WindowsApps folder. Click OK to save the changes.
    What To Do If The Windows Store Won’t Open (22)
    (Video) Solved: Microsoft Store won't open in Windows 11

    Once you’ve taken ownership of the WindowsApp folder, open it and check if you can launch the Windows Store.

    Check Proxy Settings

    The Windows Store may not open or work well if your device’s network settings are configured incorrectly. In such cases, a misconfigured proxy setting could affect the Windows Store.

    To resolve the problem and get the Windows Store working again, disable the proxy and uninstall any VPN if you’ve installed one.

    1. Check your proxy settings as well. You can do this by clicking Start > Settings > Network & Internet.
    What To Do If The Windows Store Won’t Open (23)
    1. Select Proxy.
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    1. Under Manual proxy setup, set the Use a proxy server to Off, and then try to open the Windows Store again.
    What To Do If The Windows Store Won’t Open (25)

    Edit The Registry

    If you’re trying to open the Windows Store and get a connection error, checking and editing the registry will help prevent further problems that such errors can bring. Always make sure to backup the registry before making any changes there.

    1. Right-click Start > Run and type regedit in the Run box. Click OK or press Enter to open the Registry Editor.
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    1. Navigate to the folder path:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles
    1. Right click Profiles > Permissions.
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    1. Click Advanced.
    What To Do If The Windows Store Won’t Open (29)
    1. Check the Replace all child object permission entries with inheritable permission entries from this object box. Click OK, restart your computer, and try to open the Windows Store again.
    What To Do If The Windows Store Won’t Open (30)

    Change DNS Address

    Sometimes you may see the 0x80131500 error when trying to open the Windows Store. In this case, your computer is probably connecting to the internet via DNS servers that are assigned automatically by your home networking setup or your ISP.

    (Video) Solved! Windows Store Not Working/Won't Open | Windows 10

    1. You can change the DNS server address by clicking Start > Settings > Network & Internet > Status > Change adapter options.
    What To Do If The Windows Store Won’t Open (31)
    1. Right-click your network connection, click Properties.
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    1. Scroll down, click IPV4 (Internet Protocol Version 4) and then select Properties.
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    1. Click on Use the following DNS addresses, and enter 1.1.1.1 in the Preferred DNS server box. Click OK and then try to open the Windows Store again. This is using CloudFlare for your DNS, but you can read our guide on the best public DNS servers if you want more options.
    What To Do If The Windows Store Won’t Open (34)

    Re-register Windows Store

    It’s not easy to uninstall Windows Store, but you can re-register it on your computer.

    1. Right-click Start > Windows PowerShell (Admin).
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    1. Enter the following command and press Enter:
    "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}" 
    What To Do If The Windows Store Won’t Open (36)

    Close PowerShell and try to open Windows Store again.

    Reinstall Windows Store

    If all else fails, reinstall the Windows Store. You can do this through Windows PowerShell.

    1. Right-click Start > Windows PowerShell (Admin) and type: get-appxpackage -allusers
    What To Do If The Windows Store Won’t Open (37)
    1. Look for the Microsoft WindowsStore entry, go to the PackageFullName line and copy the information there to the clipboard. It will look something like this: Microsoft.WindowsStore_12007.1001.2.0_x64__8wekyb3d8bbwe (The store number will look different from the one in our example).
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    1. In Windows PowerShell, type remove-appxpackage followed by a space, and then paste the PackageName you copied to the clipboard. The PackageName may look something like this:
    remove-appxpackage Microsoft.WindowsStore_(number)_x64__8wekyb3d8bbwe 

    Press Enter to run the command.

    What To Do If The Windows Store Won’t Open (39)
    (Video) Fix Microsoft Store Not Working On Windows 10 - Reinstall Microsoft Store
    1. Restart your computer and reinstall Windows Store. To do this, go back to PowerShell and type:
    Add-AppxPackage -register "C:\Program Files\WindowsApps\Microsoft.WindowsStore_11804.1001.8.0_x64__8wekyb3d8bbwe\AppxManifest.xml" –DisableDevelopmentMode

    Get Your Windows Store Back

    We hope you now know what to do if the Windows Store won’t open. You can also use the Xbox app to buy and run the same games you were running through the Store. Xbox app also offers other gamer-focused features along with the added perks of friend lists.

    FAQs

    How do I bypass Microsoft store? ›

    1. Use the Local Group Policy Editor (LGPE)
    1. Press Win + R to open the Run command dialog box.
    2. Type gpedit. msc and press Enter to open the LGPE.
    3. Navigate to Computer Configuration > Administrative Templates > Windows Components > Store.
    4. Double-click the Turn off the Store application option on the right-hand side pane.
    27 Aug 2022

    How do I fix Microsoft Store not downloading anything? ›

    Please try the solutions below.
    1. Sign-out and sign-in to your Microsoft Account in MS Store.
    2. Run Troubleshooter. ...
    3. Reset the Microsoft Store cache. ...
    4. Install the latest Windows Updates.
    5. Use System File Checker to check and fix corrupted system files that may be the cause of the issue. ...
    6. Re-register Windows Store App.
    17 Jun 2022

    How do I reset Microsoft store? ›

    Reset Microsoft store from the settings app
    1. Navigate to Settings > Apps > Apps & features.
    2. Locate the Microsoft Store entry and click on it.
    3. Click Advanced options.
    4. Under Reset, click the Reset button.
    16 Jan 2022

    Why Windows Store is not working? ›

    If you're having trouble launching Microsoft Store, here are some things to try: Check for connection problems and make sure that you're signed in with a Microsoft account. Make sure Windows has the latest update: Select Start , then select Settings > Update & Security > Windows Update > Check for Updates.

    How do I install an app without the Microsoft Store? ›

    Procedure:
    1. Open Settings.
    2. Click on Update & security.
    3. Click on For developers on the left panel.
    4. Switch on Install apps from any source including loose files option.
    5. Click Yes to confirm the risks involved in running an app outside the Windows Store.
    6. Restart your computer if applicable to complete the task.
    4 days ago

    How do I uninstall and reinstall Microsoft Store? ›

    Uninstalling the Microsoft Store app is not supported, and uninstalling it may cause unintended consequences. There is no supported workaround to uninstall or reinstall Microsoft Store.

    Can you reinstall Microsoft Store? ›

    Step 1: Press the Win + R keys together on your keyboard to open the Run command window. Step 2: In the Run command search box, type powershell and press the Ctrl + Shift + Enter shortcut key on your keyboard to open the Windows PowerShell in elevated mode. This will install or reinstall the Microsoft Store.

    Why is my Microsoft Store stuck on loading? ›

    Try cleaning the Microsoft Store cache. Win+R to open "Run", type "wsreset.exe", and hit enter (this will open a blank "Command Prompt" window, which will close and automatically open the Microsoft Store after about 10 seconds). 4. Then try reinstalling the Microsoft Store.

    What will happen if I reset Microsoft Store? ›

    All the cache files in Windows Store will be cleared if you perform a reset or the cache files of Windows Store. It will permanently delete the app's data on your device including your sign-in details. Go to Settings> System> Apps & features> Click Store> Advanced options> Reset.

    Will I lose apps if I reset Microsoft Store? ›

    Yes, both options when you do 'Reset my PC' will remove all applications, whether additionally installed through the Microsoft Store or 3rd party software.

    How do I fix Microsoft Store please try again later? ›

    Run the Windows Store Apps troubleshooter

    What is this? Sometimes the solution was to run the Windows Store Apps troubleshooter, which restored the Microsoft Store's full functionality and allowed customers to install apps without encountering the 'Something happened at our end. Try again later' error.

    How do I update Microsoft Store? ›

    Here's how to check for updates: Select Start > Microsoft Store. After you've opened the Microsoft Store app, select Library > Get updates. If there are updates, select Update all or choose which apps you want to update.

    How do I manually install Windows Store apps? ›

    How to Download Microsoft Store for Windows 10
    1. Open your browser and go to Microsoft Store app official download link.
    2. Click the Get button to download Microsoft Store app for your Windows 10 computer.
    3. After downloading, you can click the installation file to install Microsoft Store app on your PC.
    1 Nov 2022

    Why can't I install apps from Microsoft Store? ›

    If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store. Your PC isn't authorized to use Microsoft Store apps. You'll need to sign into the app with your Microsoft account.

    How do I manually install Windows apps? ›

    You can follow the steps below to install an application from an .exe file.
    1. Locate and download an .exe file.
    2. Locate and double-click the .exe file. (It will usually be in your Downloads folder.)
    3. A dialog box will appear. Follow the instructions to install the software.
    4. The software will be installed.

    How do you fix a store? ›

    Basic troubleshooting steps
    1. Check that you have a strong Wi-Fi or mobile data connection.
    2. Check your storage space.
    3. Check for Android system updates.
    4. Check if the app is available for your device.
    5. Uninstall & reinstall the app.
    6. Close & reopen the Play Store.
    7. Uninstall & reinstall Play Store updates.
    8. Restart your device.

    What happened to Microsoft Store? ›

    It also offered Windows (most retail versions), Microsoft Office, and Xbox One game consoles, games, and services including on-site Xbox diagnostics.
    ...
    Microsoft Store (retail)
    TypeSubsidiary
    IndustryComputer hardware Computer software Consumer electronics Distribution
    FoundedOctober 22, 2009
    DefunctJune 26, 2020
    FateClosed by parent
    6 more rows

    Is Windows Store and Microsoft Store the same? ›

    The Microsoft Store – formerly called the Windows Store -- is an online marketplace for consumers to buy and download a variety of items. The store enables users to purchase hardware such as PCs, Surface products and Xbox consoles, or download software and digital content, including apps, games, movies or TV shows.

    Why is Microsoft Store frozen? ›

    Microsoft Store collects cache in the background to make your store browsing experience faster. So if you experience that the Microsoft Store freezing up randomly, you can clear the Store cache.

    Is it better to reset Windows or reinstall? ›

    In summary, Windows 10 Reset is more likely to be a basic troubleshooting method, while a Clean Install is an advanced solution for more complex problems. If you don't know which method to apply, first have a try on Windows Reset, if it doesn't help, fully backup your computer data, and then perform a Clean Install.

    Do I have to buy Windows again if I reset? ›

    If you are using Windows 10, then resetting the PC won't affect the Windows activation and you will not have to buy a new key. Even if you reinstall the Windows in your PC and connect it to the internet, the PC will be activated automatically.

    Why can't I open Microsoft Store after resetting it? ›

    The issue would occur when you try to open the Microsoft Store after a recent Windows Reset operation. The main cause could be that after resetting the operating system, the new settings might not be compatible with the Microsoft Store, or that some operating system files may have got corrupted.

    Where is Microsoft Store cache? ›

    Hello! I wanted to know where is the individual user's cache for a Windows Store App located? They are installed in folder C:\Program Files\WindowsApps.

    Is everything on the Microsoft Store safe to download? ›

    Be careful the next time you download a game off the Microsoft Store on Windows, as there's dangerous malware hiding in clones of several popular games. Before you download anything, make sure it's the actual app and not a fake.

    Does deleting an app uninstall it Windows? ›

    Windows will uninstall the program, deleting all of its files and data. In some cases, the program may have its own custom uninstaller, which should open when you click "Uninstall." When it's complete, the program will disappear from the list.

    How do I bypass Microsoft verified apps? ›

    Tap Start, then Settings, then select Apps. On the Apps & Features settings panel, find Choose where to get apps and change the setting to something other than The Microsoft Store only, since this option is the most restrictive.

    How do I bypass Microsoft account on startup? ›

    Here is how it works:
    1. Disable the Internet connection before starting setup, e.g., by disconnecting the LAN cable or disabling Wi-Fi.
    2. Windows will display a "Let's connect you to a network" or similar screen. ...
    3. On the screen, use Shift-F10 to open a command prompt window.
    4. Type OOBE\BYPASSNRO and hit the Enter-key.
    13 May 2022

    How do I bypass Microsoft verification? ›

    Go to Security settings and sign in with your Microsoft account. Under the Two-step verification section, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off. Follow the instructions.

    Can I bypass the Microsoft login to my computer? ›

    Press Windows+R, type netplwiz and click OK; 2. Uncheck the "Users must enter a username and password to use this computer" box; 3.

    What is S mode windows11? ›

    Windows 11 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Windows 11 in S mode is only available in the Windows 11 Home edition.

    What are unverified apps? ›

    An unverified app is an app or Apps Script that requests a sensitive or restricted OAuth scope, but hasn't gone through the Google verification process. Users of unverified apps or your test builds might get warnings based on the OAuth scopes you're using. This is to protect users and their data from deceptive apps.

    What is S mode on laptops? ›

    Windows 10 in S mode is a version of Windows 10 that's streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from Microsoft Store, and requires Microsoft Edge for safe browsing.

    How many attempts unlock Microsoft account? ›

    Windows security baselines recommend configuring a threshold of 10 invalid sign-in attempts, which prevents accidental account lockouts and reduces the number of Help Desk calls, but doesn't prevent a DoS attack. Using this type of policy must be accompanied by a process to unlock locked accounts.

    How do I remove a Microsoft account from a built in administrator account? ›

    How to Delete an Administrator Account in Settings
    1. Click the Windows Start button. This button is located in the lower-left corner of your screen. ...
    2. Click on Settings. ...
    3. Then choose Accounts.
    4. Select Family & other users. ...
    5. Choose the admin account you want to delete.
    6. Click on Remove. ...
    7. Finally, select Delete account and data.
    6 Jun 2022

    Why did Microsoft locked my account for no reason? ›

    To help protect your account from fraud or abuse, Microsoft temporarily locks accounts when unusual activity is noticed. To unlock your account, sign in to your Microsoft account and follow the instructions to get a security code.

    How do I bypass Microsoft account in Windows 10? ›

    Windows 10 - Sign In Without a Microsoft Account
    1. From the Windows desktop, navigate: Start. ...
    2. From the 'Your account' screen, select. Sign in with a local account instead. ...
    3. If presented, enter password of current user.
    4. Enter the desired info into the following fields then select. Next. ...
    5. Select. Next. ...
    6. Select. Sign out and finish.

    Can I use Windows 11 without a Microsoft account? ›

    In Windows 11 Home, a Microsoft account is required, and with Windows 11 version 22H2, Windows 11 Pro also requires an internet connection and Microsoft account if you want to set it up for personal use.

    Can you bypass 2 step verification? ›

    Some platforms enable users to generate tokens in advance, sometimes providing a document with a certain number of codes that can be used in the future to bypass 2FA should the service fail. If an attacker obtains the user password and gains access to that document, they can bypass 2FA.

    What is my Windows password? ›

    On the Windows 10 login screen, click on I forgot my password. On the next screen, type in your Microsoft account email address and press Enter. Next, Microsoft aims to verify that it's really you. You can instruct Microsoft to send a code to you by email or SMS.

    Which tool is used to bypass Windows login screen? ›

    Using netplwiz

    "Netplwiz" is a command which is not usually shown on the control panel. This particular command is meant to help open user account dialog box. You can easily use this command to disable the login screen on Windows 10.

    How long does Microsoft lock you out of your account? ›

    If Account lockout threshold is configured, after the specified number of failed attempts, the account will be locked out. If the Account lockout duration is set to 0, the account will remain locked until an administrator unlocks it manually. It's advisable to set Account lockout duration to approximately 15 minutes.

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