RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
Symptoms
If you are running the Role Tailored Client in Microsoft Dynamics NAV 2009 Service Pack 1, when the GETRECORD function is called by using a recordID value that does not exist in the Microsoft Dynamics NAV database, an empty record is returned unexpectedly. Whereas, if you run the same scenario in the classic client of Microsoft Dynamics NAV 2009 SP1, a new record is returned, initialized with the RecordID value. However, you expect that the GETRECORD function in the Role Tailored Client returns the same result as in the classic client.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:
Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
How to obtain the Microsoft Dynamics NAV hotfix or update files
After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.
If you click Cancel, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or an update file
The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.
Step 1: Replace the following files in the Microsoft Dynamics NAV RoleTailored Client installation with the hotfix or the update files.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Microsoft.dynamics.framework.patterns.dll | 1.3.10803.48 | 71,656 | 18-Nov-2009 | 20:58 | x86 |
| Microsoft.dynamics.framework.ui.dll | 1.3.10803.48 | 698,328 | 18-Nov-2009 | 20:58 | x86 |
| Microsoft.dynamics.framework.ui.mapping.dll | 1.3.10803.48 | 104,424 | 18-Nov-2009 | 20:58 | x86 |
| Microsoft.dynamics.framework.ui.navigation.dll | 1.3.10803.48 | 34,800 | 18-Nov-2009 | 20:58 | x86 |
| Microsoft.dynamics.framework.ui.ux2006.dll | 1.3.10803.48 | 88,040 | 18-Nov-2009 | 20:58 | x86 |
| Microsoft.dynamics.framework.ui.ux2006.winforms.dll | 1.3.10803.48 | 63,480 | 18-Nov-2009 | 20:58 | x86 |
| Microsoft.dynamics.framework.ui.windows.dll | 1.3.10803.48 | 83,944 | 18-Nov-2009 | 20:58 | x86 |
| Microsoft.dynamics.framework.ui.winforms.controls.dll | 1.3.10803.48 | 2,111,488 | 18-Nov-2009 | 20:58 | x86 |
| Microsoft.dynamics.framework.ui.winforms.dll | 1.3.10803.48 | 686,056 | 18-Nov-2009 | 20:58 | x86 |
| Microsoft.dynamics.nav.client.builder.dll | 6.0.30212.0 | 198,544 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.client.exe | 6.0.30212.0 | 149,376 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.client.interop.communicator.dll | 1.0.559.183 | 75,688 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.client.serviceconnection.dll | 6.0.30212.0 | 100,256 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.client.ui.dll | 6.0.30212.0 | 505,728 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.client.winforms.dll | 6.0.30212.0 | 337,808 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.client.winforms.tlb | Not applicable | 2,644 | 19-Nov-2009 | 11:07 | Not applicable |
| Microsoft.dynamics.nav.language.dll | 6.0.30212.0 | 1,963,904 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.types.dll | 6.0.30212.0 | 563,064 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.office.interop.outlook.dll | 10.0.4504.0 | 395,136 | 23-Nov-2009 | 23:03 | x86 |
To replace the existing Microsoft Dynamics NAV files, follow these steps:
-
Close the Microsoft Dynamics NAV RoleTailored Client.
-
Locate the Microsoft Dynamics NAV RoleTailored Client installation directory. The Microsoft Dynamics NAV RoleTailored Client is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
-
Copy the files that you downloaded.
-
Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.
-
When prompted, click Yes to overwrite the files in the installation directory.
Step 2: Replace the following files in the Microsoft Dynamics NAV Server installation with the hotfix or the update files.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Httpcfg.exe | 5.2.3790.0 | 22,352 | 23-Nov-2009 | 23:03 | x86 |
| Microsoft.dynamics.nav.language.dll | 6.0.30212.0 | 1,963,904 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.ncl.dll | 6.0.30212.0 | 599,928 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.server.exe | 6.0.30212.0 | 141,184 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.server.exe.config | Not applicable | 211 | 25-Aug-2009 | 16:51 | Not applicable |
| Microsoft.dynamics.nav.service.dll | 6.0.30212.0 | 145,280 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.service.runtime.dll | 6.0.30212.0 | 75,664 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.service.webservices.dll | 6.0.30212.0 | 145,304 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.types.dll | 6.0.30212.0 | 563,064 | 23-Nov-2009 | 22:57 | x86 |
| Microsoft.dynamics.nav.watson.dll | 6.0.30212.0 | 42,880 | 23-Nov-2009 | 22:57 | x86 |
| Nclcsrt.etx | Not applicable | 89,525 | 19-Nov-2009 | 07:31 | Not applicable |
| Nclcsrt.stx | Not applicable | 91,724 | 19-Nov-2009 | 07:31 | Not applicable |
| Nclcsrts.dll | 6.0.30212.0 | 1,442,640 | 23-Nov-2009 | 23:03 | x86 |
| Ndbcs.dll | 6.0.30212.0 | 1,348,944 | 23-Nov-2009 | 23:03 | x86 |
-
Stop the Microsoft Dynamics NAV Server.
-
Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory.
C:\Program Files\Microsoft Dynamics NAV\60\Service
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Copy the files that you downloaded.
-
Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
-
When prompted, click Yes to overwrite the files in the installation directory.
-
Start the Microsoft Dynamics NAV Server.
In the Common Files folder, replace the following files by using the hotfix or the update files.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Customization.xml | Not applicable | 1,115 | 25-Aug-2009 | 16:40 | Not applicable |
| Msoutl.olb | 11.0.5510.0 | 200,248 | 25-Aug-2009 | 16:40 | Not applicable |
To replace the existing files, follow these steps:
-
Locate the following folder in the Common Files directory:
C:\Program Files\Common Files\Microsoft Dynamics NAV\OLSync
-
Copy the files that you downloaded.
-
Paste the files that you downloaded into the Common Files directory.
-
Click Yes to overwrite the files in the directory.
In the Windows\System32 folder, replace the following files by using the hotfix or the update files.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Cdo.dll | 6.5.7940.0 | 775,496 | 23-Nov-2009 | 23:03 | x86 |
| Gapi32.dll | 6.5.7940.0 | 71,504 | 23-Nov-2009 | 23:03 | x86 |
To replace the existing files, follow these steps:
-
Locate the following Windows\System32 directory:
C:\Windows\System32
-
Copy the files that you downloaded.
-
Paste the files that you downloaded into the Windows\System32 directory.
-
Click Yes to overwrite the files in the directory.
Prerequisites
You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.
Status
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.
THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.
FAQs
How do I open Microsoft Dynamics NAV Windows client in configuration mode? ›
- At the command prompt, navigate to the root folder of the Microsoft Dynamics NAV Windows client. For example: Copy. ...
- Type the following command: Copy. Microsoft.Dynamics.Nav.Client.exe -configure -profile:"profileid"
Knowing the availability of your stock is important and Dynamics NAV allows you to check your items availability in the here and now. To check your item availability, go to the item list, highlight an item and click on 'Item Availability By' under the 'Navigate' tab in the ribbon.
How do I install Microsoft Dynamics NAV client? ›To install the Microsoft Dynamics NAV Server, select the Server box, and then choose Run from My Computer. To install the Microsoft Dynamics NAV Web client, select the Web Server Components box, and then choose Run from My Computer. Choose Next to open to the Specify Parameters page.
What is the role of MS Dynamics NAV? ›Microsoft Dynamics NAV
Dynamics NAV is an enterprise resource planning (ERP) app that assists with finance, manufacturing, customer relationship management (CRM), supply chains, analytics, and electronic commerce for small and medium-sized companies and local subsidiaries of large international groups.