Business Communication Skills Online Course by Vinsys (2022)

Business Communication Skills Training

The art of information sharing between people and organization amounts to it being called Business Communication. The type of business communication ranges from public relations marketing, corporate communication, brand management, customer relations, event management, advertising, community engagement, reputation management, interpersonal communication, employee engagement, and consumer behavior. What you convey does adversely affects your business strategies. Hence it becomes necessary to ensure that you are at the top of your communication skills. EffectiveBusiness Communicationis likely to be the way in which employees, management, and administration can achieve a common purpose and goal. This Business Communication Course has been created to cater to these needs and to equip business professionals across all experience ranges with the best practices to improve their skills on this competency.


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Business Communication Skills Course overview

Being one of the core life skills, effective communication always stands in good stead to every individual. Communication skills have a major role to play in the personal as well as professional life of a person. Naturally, the success of an organisation is greatly attributable to the effective communication skills exhibited by its resources in everyday business transactions. This competency greatly enhances the process flow of information exchange and comes handy when reaching out to existing and potential stakeholders. Take a look at our training programs designed to improve communication skills in various types of communication.

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Course Curriculum

Course Curriculum

LDP= Leadership Development Program

MDP= Manager Development Program

SDP= Supervisor Development Program

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Training Options


Instructor-Led Session

  • 1-day Instructor-led Online Training
  • Experienced Subject Matter Experts
  • Approved and Quality Ensured Training Material
  • 24*7 Leaner Assistance And Support


(Video) Join Webinar on Power of Assertive Communication by Sarika Kshirsagar | Softskills Webinar by Vinsys


Customized to your team's need

  • Customized Training Across Various Domains
  • Instructor-Led Skill Development Program
  • Ensure Maximum ROI for Corporates
  • 24*7 Learner Assistance and Support

Course Outline

Business Communication Skills Course Outline

The courses include, but aren’t restricted to:

Business Communication


Being Assertive


Business Writing Workshop


E-mail Etiquette


Meeting Etiquette


Telephone /Call /Conference Call Etiquette


Having Difficult Conversations


Collaborative Communication


Negotiation Skills


Influencing Skills


Public Speaking Skills


Business Communication

Information exchange is an integral part of everyday business transactions. The process of business communication is multi-faceted in terms of the methods and media used. However, some dogmas are foundational for an effective business communication regardless the medium – be it verbal, written or a telephonic conversation. Our training program sheds light on the ‘what’ and ‘what not’ of business communication and further details the correct practices. Apart from the basics, the curriculum and duration of this training can be decided upon according to your preferences. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Being Assertive

Assertiveness is a behavioural trait, which is also one of the essential characteristics of communication. Oftentimes there are conflict situations in our professional (and even personal) lives bringing us and our colleagues (peers or even seniors) at loggerheads to each other. Being assertive at work enables you to put forth your point decisively without offending the other person and also to be tolerant and emphatic towards the other person’s notions. Learn and master the techniques of assertive communication by taking to our program. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Business Writing Workshop

Written business communication carries certain gravity with it owing to its durability; be it a simple mail or a full-length document of any sort, it constitutes a reference material and is always usable as such. This fact magnifies the criticality associated with business writing. Our training focuses on all the factors to be heeded in the process of business writing. Understand the different aspects of written communication, cater to the different demands of various forms (e.g. email, report) while holding on to common underlying axioms and best practices for effective written communication. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

E-mail Etiquette

Though emails might seem to be a mundane thing in everyday business routine, the effects of properly and improperly written emails can be far reaching. Ambiguities are unaffordable and precision is indispensable. Special diligence needs to be exercised while composing a mail because it stands as written proof. The structure, format, and tonality of a mail also play a vital role. With our training on email etiquette, understand and implement all the rules, methods do’s and dont’s of email writing. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

(Video) Collaborative Communication | How to Collaborate Effectively | Effective Communication | Vinsys

Meeting Etiquette

Meetings constitute a crucial part of business operations – within an organisation as well as between two different organisations. Within an organisation, meetings serve as a common platform for employees to discuss ideas, exchange views and also to brainstorm. When employees of two different companies meet, they invariably reflect the ethos of their respective companies. The importance of following proper meeting etiquette thus becomes crystal clear. Our training on meeting etiquette explains all the aspects – verbal and non-verbal – that will enable you to conduct yourself professionally in every meeting. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Telephone /Call /Conference Call Etiquette

Telecommunication technology has turned out to be a great boon to corporate life by providing tools that greatly ease and expedite information exchange. The feature of conference calling has brought added advantage enabling teams to hold meetings sitting in their respective homes. However, in order to make telephonic conversations effective and pleasant, the behavioural knowledge of proper telephone etiquette and conference call etiquette is just as important as the technical knowledge of operating the phone. With our training program, learn to make your telephone and conference calls articulate, orderly and free of chaos. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Having Difficult Conversations

Undesired situations are an inescapable reality of corporate life and so are tough conversations. Be it giving negative feedback to someone, educating or disciplining someone on sensitive issues or giving real bad news (e.g. termination), the person entrusted with the job of giving bad news often finds himself/ herself in a pickle. For being an effective manager you can’t shy away, rather you have to shoulder this responsibility with the same fortitude and calmness that you exhibit while fulfilling other managerial tasks. Take our training to understand the essentials to be followed while having a difficult conversation. This program can be customized to accommodate a variety of goals, depths, and competencies depending on your requirements.

Collaborative Communication

Synchronous interaction between team members is an essential attribute of high-performing teams. Members and managers of such teams always accommodate concerns of each other and exhibit high level of team communication and collaboration. Collaboration directs the efforts of the entire team towards one end in view and thus ensures best results. Collaborative communication engenders in the minds of your colleagues a strong feeling of being valued – a great tool to keep a team motivated. Our training program on collaborative communication will bring to your cognition the various methods to increase team productivity through effective communication. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Negotiation Skills

Differences (and in some problematic cases disputes) are a common phenomenon in the corporate world, which can be potential roadblocks in your organisation’s progress ahead. Negotiation skills enable you to settle your differences (e.g. with your colleagues regarding a certain action plan, with your client about general terms and conditions) keeping your interests intact and reaching a mutually beneficial agreement. Our training elucidates the types (e.g. integrative negotiation, distributive negotiation), styles and tactics involved in effective negotiation, which will lead to a win-win situation. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Influencing Skills

With holacracy gaining more and more preferably, flatter hierarchical structures are getting increasingly popular in corporate world. Persuading and influencing are bit simpler if you are holding an authoritative position, but if not, then good influencing skills and techniques remain your only option to put forth your point and achieve the expected buy-in. With our training program, understand the principles and theories as well as implementation methods to sharpen your persuasive abilities. We offer this workshop as standalone, but it can also be integrated in another relevant training of your choice as per your TNI and preferences. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Public Speaking Skills

Be it a business development executive addressing potential users at client’s office or a manager addressing his/ her in-house teams, they all rely massively on their public speaking skills. Knowledge transfer to a large audience is an art, which you can use for your strategic alignment as well as for brand establishment. Enhance your oratory skills with our public speaking workshop, understand the preparatory phases as well as use of technology for increased effectiveness. The interventions of this training program concretise the lessons learned. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Course Reviews

Business Communication Skills Online Course by Vinsys (7)

I generally review any trainer and corresponding training program on the basis of the value it adds to the participants. Must say, this training course (my first with a corporate training company like Vinsys) added a lot of value and I had a lot of clarity on the subject. The fact that the trainers actually discussed several industry scenarios helped me to relate to a lot of things pretty easily. Overall, I am delighted that I attended this program and upgraded myself in the right way!

Business Communication Skills Online Course by Vinsys (8)

Mr. Ammar Elkaderi

Senior Business Analyst

(Video) Soft Skills Training 2022 - Team Collaboration

Business Communication Skills Online Course by Vinsys (9)

Training is not everyone’s cup of tea. It is an art of communicating the right things, in the right manner, and to the right audience. The trainer for this programme was able to do exactly that. He possessed immense knowledge and was able to communicate most of it to all the participants (including me) that attended the highly effective training programme. A well-organized learning session that upgraded everyone – can easily say this on behalf of all the participants based on the feedback post the session!

Business Communication Skills Online Course by Vinsys (10)

Shyamal Saxena

Team Lead


Why one should join Vinsys?

  • We are an Accredited Training Organization
  • Experiential Education
  • Experienced Industry Experts
  • Accredited course material
  • Quality Courseware
  • Post-training support

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Which course is best for communication skills? ›

Top 10 Most Popular Communication Courses of 2022
  • Interaction Skills for Impact and Influence.
  • Interpersonal Skills. ...
  • Global Leadership: Effectively Leading in a Cross-Cultural World. ...
  • Persuasive Communication: Building Trust and Influence. ...
  • Communication and Listening Skills. ...
  • Workplace Communication Training. ...
15 Mar 2022

What can I expect from a business communications course? ›

You will explore the foundations of business communication, develop your business writing skills (applying clear communication principles to written communication), improve normal business correspondence, write more effective reports, and learn how to improve oral presentations.

What is business communication PDF? ›

Business communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information and altering performance in the workplace. Page 12. Factoid.

How can I improve my communication skills online? ›

Online Courses to Improve Communication Skills
  1. The Complete Communication Skills Masterclass for Life course. ...
  2. Communication Skills Machine: Master Persuasion & Influence - Udemy. ...
  3. Improving Communication Skills. ...
  4. Teamwork Skills: Communicating Effectively in Groups. ...
  5. Communication Strategies for a Virtual Age.
13 May 2021

How can I improve my communication skills? ›

There are specific things to do that can improve your communication skills:
  1. Listen, listen, and listen. ...
  2. Who you are talking to matters. ...
  3. Body language matters. ...
  4. Check your message before you hit send. ...
  5. Be brief, yet specific. ...
  6. Write things down. ...
  7. Sometimes it's better to pick up the phone. ...
  8. Think before you speak.

Are communication courses helpful? ›

It's important to take communication classes because one of the major parts of making society work is the ability to communicate effectively with each other, that is, to express ourselves in a clear and easy to understand way.

Is it necessary to study this course of business communication? ›

Effective business communication is essential for organizations, especially in this digital age. It helps build teamwork, aids collaboration, boosts productivity, and ensures that organizations meet their goals.

What is it important to study business communication? ›

Its main purpose is to improve organizational practices, eliminate silos, keep employees informed and reduce errors. Effective business communication is essential for the success and growth of every organization. Unlike everyday communications, business communication is always goal-oriented.

What are the benefits of studying business communication? ›

Other benefits of effective business communication include:
  • Increased employee productivity.
  • Positive workplace atmosphere.
  • Greater innovation.
  • New business opportunities.
  • Enhanced loyalty to the company.
  • Customer satisfaction.
  • Clarity of direction.
  • Preventing and resolving of problems.
7 Feb 2020

What are the 7 C's of business communication? ›

The seven C's are: clarity, correctness, conciseness, courtesy, concreteness, consideration and completeness.

What are the 6 types of business communication? ›

What are the types of Business Communication?
  • Internal upward communication. ...
  • Internal downward communication. ...
  • Internal lateral communication. ...
  • External communication. ...
  • Telephone and teleconferencing. ...
  • Video conferencing. ...
  • Presentations. ...
  • Reports and other formal documents.

What are the words used in business communication? ›

Business communication in meetings
Asking for an opinion– How do you feel about…?
Agreeing– That's the way I feel/think, etc. – I have to agree with you.
Disagreeing– That is a valid point, but… – I respect your point of view, but…
Suggesting– Why don't we… – How about…
3 more rows
20 Jan 2022

Which is the best online course for communication skills? ›

The Top 7 Best Communication Courses
  • Udemy – Instant Communication Skills – Best for Basics.
  • Coursera – English Communication Skills Certification – Best for Strengthening English Speaking and Writing Skills.
  • Coursera – Teamwork Skills: Communicating Effectively in Groups – Best for Teams.
3 Aug 2021

How can I improve my communication skills in 3 months? ›

3 months is a perfect time to achieve this goal. Here is how you do it efficiently: Speak every day for 10–30 minutes preferably to native speakers of English, or non-native speakers with good English. This will help you to overcome the barrier to speak.

What are the 3 types of communication skills? ›

Five Types of Communication
  • Verbal Communication. Verbal communication occurs when we engage in speaking with others. ...
  • Non-Verbal Communication. What we do while we speak often says more than the actual words. ...
  • Written Communication. ...
  • Listening. ...
  • Visual Communication.
12 Jul 2018

What makes a good communicator? ›

Great communicators choose their words well, understand their audience, and connect with them at the right time and place. By applying these tips and practicing often, you can master the skills and learn how to be an effective communicator.

What are 12 ways to improve communication skills? ›

12 Ways You Can Improve Your Communication Skills
  1. Listen well and avoid interrupting. ...
  2. Practice paraphrasing. ...
  3. Be Mindful of minor details in the content. ...
  4. Note the quality of your voice, tone and pitch. ...
  5. Always use accurate words to express context. ...
  6. Practice completeness and clarity in message delivery.
10 Jan 2017

Is it hard to find a job with a communications degree? ›

Yes, a communication degree is worth it for many students. Media and communication jobs are projected to grow at a rate of 4% in the next 10 years (Bureau of Labor Statistics). Common careers in this field include film and video editors, announcers, public relations, news reporters, and authors.

What are the greatest challenge to good communication? ›

Lack of attention, interest, distractions, or irrelevance to the receiver. (See our page Barriers to Effective Listening for more information). Differences in perception and viewpoint. Physical disabilities such as hearing problems or speech difficulties.

What are 5 good reasons for communication? ›

The following reasons would explain why effective communication should be a focus and not an afterthought in any business:
  • It Builds and Maintains Relationships. ...
  • It Facilitates Innovation. ...
  • It Builds An Effective Unit. ...
  • It Increases Employee Engagement. ...
  • It Contributes to Company Growth.
21 Sept 2017

What are the 5 importance of communication? ›

This article throws light on the thirteen major importance's of communication in management, i.e, (1) Basis of Decision-Making and Planning, (2) Smooth and Efficient Working of an Organisation, (3) Facilitates Co-Ordination, (4) Increases Managerial Efficiency, (5) Promotes Co-operation and Industrial Peace, (6) Helps ...

What are the barriers of business communication? ›

Types of communication barriers in business

Incorrect or inadequate communication channels. Language differences. Cultural differences. Departmental differences.

What is the most important in business communication? ›

In any form of written business communication, clarity is paramount. Once you've written something, look it over before you send it to anyone. Ensure that it says what you intend for it to say. Make sure your facts are accurate, and ensure that you're being respectful.

What are the most important aspects of business communication? ›

There are seven essential elements to successful business communication:
  • Structure.
  • Clarity.
  • Consistency.
  • Medium.
  • Relevancy.
  • Primacy/Recency.
  • Psychological Rule of 7±2.
1 Sept 2022

How important is business communication in our daily life? ›

Effective communication builds interpersonal relationships, at home and at work. Helps us understand people, overcome diversities, and clarify situations. Communication is a skill that employers look for in an employee. Effective communication is a necessary skill to advocate for your rights and your needs.

How we use business communication to solve our problems? ›

Listen to the other parties and know their interests. Ask “why,” “why not” and “what if” questions to better understand. Use silence to demonstrate you are willing to listen or to help move the other side into a position to listen more effectively to you. Offer an apology when appropriate.

What are the 4 S's of communication? ›

4S's of communication helps in making good and effective communication. 4S's are; Shortness, Simplicity, Strength, and Sincerity. These are required for making to establish good and effective business communication.

What are the 9 Elements of communication? ›

The nine elements of communication (Context, Sender, Encoder, Message, Channel, Decoder, Receiver, Feedback, and Noise) are essential tools or components for effective communication between sender and receiver.

What are the 3 types of communication skills PDF? ›

There are different methods of communication — non-verbal, verbal and visual.

Which are the 2 types of business communication activities? ›

There are two types of business communication in an organization: Internal Communication. External Communication.

What are the two forms of business communication? ›

The 4 types of business communication

The four main types include upward communication, downward communication, lateral communication, and external communication. The upward, downward, and lateral communication types refer to internal business communication or information exchanged within an organization.

What are the most important words in business? ›

Let's start brainstorming a few potential important words in business: Growth, Profits, People, Customers, Innovation, Differentiation, Strategy, Core Purpose, Competitive Advantage, Quality, Values, Market Share, Solutions, Excellence, Culture, Execution, Cash, Collaboration, Alignment, Vision, Leadership, Momentum, ...

What are communication courses? ›

Communication courses provide the specialized skills and knowledge necessary for individuals to advance in their career by learning the techniques and strategies for communicating effectively, whether for negotiation, or media purposes.

How can I improve my communication skill in English? ›

How to improve your English communication skills
  1. Reduce your speaking speed. ...
  2. Practise with a conversation partner. ...
  3. Record the conversations. ...
  4. Practise with videos and music. ...
  5. Read aloud. ...
  6. Focus on pronunciation. ...
  7. Learn sentences instead of words. ...
  8. Improve your listening skills.
19 Jul 2021

What is mass communication course? ›

Mass Communication is a study of broadcasting and structuring news in a creative way to spread it to large masses across the globe or a nation. In Mass Communication courses, students are taught to run a radio, TV channel, internet, digital media, etc.

What communication skill are needed in applying for a job? ›

Communication skills include:

Respecting others' points of view through engagement and interest. Using relevant knowledge, know-how, and skills to explain and clarify thoughts and ideas. Listening to others when they communicate, asking questions to better understand.

What are the best communication courses online? ›

The Top 7 Best Communication Courses
  • Udemy – Instant Communication Skills – Best for Basics.
  • Coursera – English Communication Skills Certification – Best for Strengthening English Speaking and Writing Skills.
  • Coursera – Teamwork Skills: Communicating Effectively in Groups – Best for Teams.
3 Aug 2021

What are the 3 types of communication skills? ›

Five Types of Communication
  • Verbal Communication. Verbal communication occurs when we engage in speaking with others. ...
  • Non-Verbal Communication. What we do while we speak often says more than the actual words. ...
  • Written Communication. ...
  • Listening. ...
  • Visual Communication.
12 Jul 2018

Is communication hard to study? ›

Communications is just as hard as any other major. But these people mistakenly confuse this with enjoyment. Yes, studying Communications is hard, but I don't know anyone who doesn't love it, no matter what their focus is.

How can I improve my English communication in 30 days? ›

Make Small Talk Count
  1. Learn the dos and don'ts of small talk in business meeting and other situations.
  2. Practice and learn useful phrases and conversation starters for small talk.
  3. Practice starting a conversation and using it to your advantage.
  4. Get feedback on your small talk abiltites and how to improve them!

How can I practice English speaking at home? ›

15 Unique Ways to Practice Speaking English
  1. Talk to Yourself. ...
  2. Listen to Yourself. ...
  3. Watch Yourself Talk. ...
  4. Join a Language Exchange Program. ...
  5. Read Along with Subtitles. ...
  6. Imitate What You Hear on TV. ...
  7. Use Video Messaging to Practice Speaking. ...
  8. Speak in English to a Virtual Assistant.
30 Apr 2018

How can I improve my English speaking skills online for free? ›

The answer is, “Yes!” Here are three easy ways to improve your English speaking skills online.
  1. Practice With Dialogues and Subtitles. This method is the best way to improve your speaking through self-study. ...
  2. Talk To Your Phone in English. ...
  3. Brush Up Your Pronunciation.
11 Aug 2020

Which course should I do? ›

10 steps to choosing a course you are truly interested in
  • 1) Identify which category you fall under. ...
  • 2) Ask yourself why you want to study. ...
  • 3) Decide on what career you want. ...
  • 4) Study Destination. ...
  • 5) Mode of study. ...
  • 6) Identify the most important factors you are considering. ...
  • 7) Research. ...
  • 8) Narrow down your options.

What are 5 types of media? ›

Modern media comes in many different formats, including print media (books, magazines, newspapers), television, movies, video games, music, cell phones, various kinds of software, and the Internet. Each type of media involves both content, and also a device or object through which that content is delivered.

What are the 4 types of mass communication? ›

What are the different types of Mass Communication? Print media, outdoor media, media broadcasting, and digital media are different types of Mass Communication.

What is the most important communication skill? ›

Listening is one of the most important communication skills that we can acquire because it's the primary way that we develop relationships, understand others, and build trust.

How do you answer communication skills? ›

Here's a sample answer: “Through my work experience and education, I have developed strong communication skills, and I'm able to clearly convey points to different audiences. I'm also a good listener which aids in my ability to intimately understand a situation and prepare an appropriate response.


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